Privacy Policy

1. Who We Are

2. What Personal Data We Collect

We may collect and process the following types of personal data:

a) Information You Provide to Us

• Name
• Email address
• Telephone number
• Vehicle details (e.g. registration number, make, model)
• Enquiry details submitted via contact forms, email, or phone

b) Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Device information

This data is collected using cookies and similar technologies (see Section 8).

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to enquiries and provide quotations
• To book and manage MOTs, servicing, repairs, and diagnostics
• To communicate with you about your vehicle or appointment
• To improve our website and services
• To comply with legal and regulatory obligations

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing Your Data

Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity – to provide vehicle repair and maintenance services
• Legitimate interests – to operate and improve our business and services
• Legal obligation – to comply with MOT, tax, or regulatory requirements
• Consent – where you have explicitly agreed (e.g. optional marketing communications)

5. Sharing Your Data

We do not sell or rent your personal data to third parties.

We may share your data only where necessary with:

• MOT testing authorities (e.g. DVSA)
• Payment providers
• IT and website service providers
• Legal or regulatory bodies where required by law

All third parties are required to respect the security of your data and process it lawfully.

6. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Your data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

7. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data (where applicable)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details on our website.

8. Cookies

Our website may use cookies to enhance user experience and analyse website traffic. You can control or disable cookies through your browser settings.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Complaints

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):